'Survey of Software Systems\r'

' week 6 Case Study 1. How important is the substitute governing body at airlines such as WestJet and JetBlue? How does it choose-to doe with in operation(p) activities and decision making? The substitute organisation is extremely important to small airline companies such as WestJet and JetBlue. Since these companies be small and fairly new, efficacious customer service is essential to their success. When potential customers realize the JetBlue and WestJet netsites and view their competitive rates, it is imperative that they are met with a completely capable, efficient instruction governance to parole their reticences on.Also, the mental reservation system will impact operational activities be obtain it clearly lies out how many reservations are soon booked which is essential in deciding on the publication of aircraft to use for a specific stanch of time to a specific destination. It too provides prevision on how much fuel to take for on the aircraft etc. Anoth er thing that the reservation system helps is the ability to know when to advertise specials on certain(prenominal) flights in order to fill the roster and swirl standby to last minute travelers. 2. Evaluate the risks of the projects to bring up the reservation systems of WestJet and JetBlue and key risk factors. at that place are whatsoever(prenominal) risks associated with upgrading any tuition systems within a company. typically the most difficult tasks involve providing training to the employees that are responsible for using, operating or receiving information from the upgraded information systems. In this situation in particular, one of the study concerns for these companies was that the information system updates would cause defects in the system and excessively that the time that it would take to upgrade the reservation system could cause a gap in function to the user.An outage in their web services would cause major setbacks for both companies and neither of them could afford the press release. The text states that WestJet had been running practice tests and training for over 100,000 hours in preparation for the live upgrade. Still, they encountered some issues that they had not plotted for during the live upgrade. This caused the website to be inaccessible for quite some time during and after the upgrade. This caused an enormous number of dissatisfied customers.Users flocked to Facebook and other social networking sites to express their dissatisfaction with WestJet’s services; they also cal conduct customer service in an bm to gain a better understanding about what was going on. As a result of the annex in customer service calls that WestJet was also spur-of-the-moment for, there was a major increase in customer service wait times, which then led to more angry customers. Luckily WestJet was able to liquidate itself some time down the road and didn’t take too much of a strive financially because of that mishap.This goes to show that the risks associated with upgrading information systems within a company are extremely high and in no charge should they be undermined. Companies should always be prepared when attempting to upgrade information systems otherwise the loss has the potential to be devastating. 3. Classify and describe the problems severally airline faced in implementing its new reservation system. What people, organization, and engineering science factors caused those problems? The problems that WestJet faced in implementing its new reservation system ran the gamut.They had a number of organizational problems which include the fact that they obviously hadn’t considered the possibility that the change over could not go as political programned. Although they trained and undecomposed for over 100,000 hours in preparation for the permute, they failed to have a backup plan, which is something that e real company needs to have should they need to employ other options. When the ini tial plan was foiled, there weren’t even enough employees to overcompensate the commotion that the lack of web services caused.They also had a critical technology problem, and that was that the file transfer didn’t go as planned. Another technology problem was that the unsuccessful file transfer caused the web services to be down for a number of hours. There should have been a backup webpage to diminish that gap in service. JetBlue on the other hand, was very well organized based on the information that the text gave. They had a backup for their webpage that they ended up needing to use because their servers were down due to the file transfer.They chose a low web traffic day to pop out the file transfer; and they employ 500 flying employees to man the call center in fountain they had an increased number of customer service calls. JetBlue also had technology problems which caused a delay in their data transfer but the reason that it didn’t act them as bad as it did with WestJet, is because they were prepared, 4. Describe the move you would have taken to control the risk in these projects.The risk associated with performing live data transfers is imminent. There will never be a way to completely mitigate that risk, but if I were in that situation I would handle it like JetBlue did. I would examine all of the realizable outcomes and have a backup in place to control the possible damage. I would have definitely had a backup web interface and I would have hired temporary employees to help with the extra workload. Basically, I would have done the exact same things that JetBlue did.\r\n'